Kriya Kriya Privacy Policy — Your Data, Our Responsibility

Kriya Kriya (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy applies to the Kriya Kriya website at https://kriyakriya.app and its associated mobile applications.

We believe the security of your personal data is a fundamental right. From the very beginning, Kriya Kriya has treated privacy protection as a core value of the platform. This policy reflects that commitment.

If you have any questions after reading this Privacy Policy, please reach out to our support team. We're always here to help.

Kriya Kriya collects various types of data. Below is a detailed breakdown of the information we collect:

Kriya Kriya does not collect any information beyond what is listed above. We always follow a minimal data collection policy.

Kriya Kriya collects your information through the following methods:

• Directly from you: Information you provide through the registration form, KYC form, support chat, or email.
• Automatically: When you use the Kriya Kriya website or app, certain information is collected automatically through cookies, log files, and similar technologies.
• From Third Parties: Limited information may be received from payment providers (bKash, Nagad, Rocket) and identity verification services.
• From Public Sources: Publicly available information may be used for fraud prevention and compliance purposes.

Kriya Kriya uses the data it collects for the following purposes:

• Account Management: For registration, login, account verification, and account management.
• Service Provider: To smoothly operate betting, gaming, deposit, and withdrawal services.
• Customer Support: To address your complaints, answer your questions, and resolve any issues you may have.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorized account access.
• Legal Obligation: To comply with applicable laws and directives from regulatory authorities in Bangladesh.
• Platform Improvement: To analyze user experience and make Kriya Kriya better.
• Promotional Communications: With your consent, to keep you informed about new offers, bonuses, and updates.

Kriya Kriya will never use your data for purposes beyond those stated above. If we ever need to use your data for a new purpose in the future, we will notify you in advance and obtain your consent where required.

Kriya Kriya does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Providers: Financial information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Verification Services: Identity document information may be shared with licensed verification services to confirm your identity.
• Legal Authorities: Information may be disclosed to relevant authorities if required by court order or applicable laws of Bangladesh.
• Technology Partners: Cloud and technology service providers used to operate the platform are given limited access, but may not use your data for their own purposes.

Kriya Kriya uses cookies on its website. Cookies are small data files stored in your browser that help enhance your browsing experience and ensure the platform functions correctly.

Types of cookies Kriya Kriya uses:

• Essential Cookies: For login sessions, security, and core platform functionality. Without these, Kriya Kriya will not work properly.
• Performance Cookies: To understand which parts of the platform are used most and identify areas for improvement.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To analyze user behavior and improve Kriya Kriya's services (fully anonymized data).

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from accessing certain features on Kriya Kriya.

Kriya Kriya retains your information only for as long as necessary. General guidelines:

• Account Information: For as long as your account is active, and up to 5 years after closure for legal purposes.
• Transaction Information: Up to 7 years as required by financial regulations.
• KYC Documents: Up to 5 years following verification.
• Technical Logs: Automatically deleted after 90 days.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Due to legal obligations, some data may not be eligible for deletion before a specified period. In such cases, we will inform you accordingly.

As a Kriya Kriya user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can request that we limit how we process your data.
• Right to Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.

To exercise any of these rights, email us at support@kriyakriya.app. We will typically respond to your request within 30 days.

Kriya Kriya's services are intended solely for individuals aged 18 and above. We never knowingly collect any information from minors.

Our registration process includes age verification. If a minor creates an account using false information and we detect it, the account will be closed immediately and all associated data will be deleted.

Kriya Kriya uses industry-standard security measures to protect your data:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers and data are protected against external threats.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Your data is regularly backed up to prevent any loss.
• Access Controls: Only authorized Kriya Kriya staff have limited access to your data.

Kriya Kriya reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A dedicated notice will be displayed on the Kriya Kriya platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Kriya Kriya after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page from time to time.

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, please contact us:

• Email: support@kriyakriya.app
• Live Chat: Live chat is available directly on the Kriya Kriya platform, 24/7.
• Response Time: We typically respond within 24 hours; complex matters may take up to 7 business days.

Protecting your privacy at Kriya Kriya is our highest priority. We always operate with transparency and integrity — because your trust is our most valuable asset.